Shipping policy
Shipping policy
All in-stock orders are processed within 5 to 10 business days (excluding weekends and holidays), if you require customization of an in-stock order please allow an additional 5 days. Custom orders will be processed in 4-6 weeks after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
FREE Delivery on all orders within 50 km of Calgary, Alberta
FREE Pick-up option at 36070 Dunbow Rd E #200, Foothills County, AB T1S 4X6
Shipping charges for orders >$500 will be calculated and displayed at checkout.
We offer $300 flat rate shipping to Canada and the US
We offer $500 expedited flat rate shipping to Canada and the US
Local delivery
Free local delivery is available for orders within 50 km of Calgary Alberta.
Deliveries are made from 9 am - 4 pm on business days. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at 36070 Dunbow Rd E #200, Foothills County, AB T1S 4X6. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within the above-stated timelines. We will send you an email when your order is ready along with instructions.
Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: United States
At this time, we do not ship to the United Kingdom or Australia
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bow River Furniture is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at bderksen@bowriverfurniture.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at bderksen@bowriverfurniture.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at bderksen@bowriverfurniture.com